|
Repairs Response Level
|
Comment
|
In Warranty Repair
(5 days)
|
NEE provides a 12 months back to factory warranty. The label on the back of your controller will identify
its build date. The 12 month warranty period starts from that date. If your equipment has been supplied
as part of a complete machine then you should contact your supplier for warranty information.
|
|
Standard Response
|
NEE repair equipment on a first come first served basis, getting your equipment back to you as soon as
possible. Due to current work loads and priority requests for assistance the actual time taken to get to
your repair will vary. Repairs logged into the system for Standard response may take up to 4 weeks to be
returned to you.
|
|
Next Day Response
|
For those that urgently need their equipment to be repaired we offer a next day service, provided the
goods are received by us before 11:00am. In some cases it will not be possible to complete the
repair in 24 hours, due to the complexity of the problem. In these cases we will keep you informed of
when the equipment will be returned to you. |
|
Same Day Response |
For extremely urgent repairs a same day response is offered , provided the goods are received by us
before 11:00am. We aim to repair the goods and ship them back on the same day that they were received.
In some cases it will not be possible to complete the repair in time, due to the complexity of the
problem. In these cases we will keep you informed of when the equipment will be returned to you.
|
Costs The cost of the repair will consist of a labour charge and the cost of any significant
parts that have to be replaced. The labour charge will vary depending upon the type of control equipment
that is being repaired and the response level that you have selected. The labour charges for your equipment
will be quoted by our customer support staff.
If during the repair process we identify that there are significant components that need to be replaced,
then these items will be charged for in addition to the labour charge. We will contact you for confirmation
that we can proceed with the repair, where any additional charges are identified. If we are unable to
find a problem with your control equipment then we will inform you of this and return the equipment to you.
A 50% labour charge will be raised to cover the testing of the equipment. If a fault is subsequently found
as a result of further information then this charge will be credited.
|
